A pun-tastic, tile-based, dungeon-crawling, party tabletop game with a liquid twist — your health is measured by your drink!
Latest Updates from Our Project:
Happy New Year!
over 1 year ago
– Tue, Jan 10, 2023 at 03:01:33 PM
Chart of Progress
Greetings, Heroes! We hope you had a festive holiday season.
Shipping
North America: Bridge has about 200 Wave 1 orders (orders paid before October 6, 2022) left to ship in the United States due to a box of Magic Pourtal Coins that took the wrong Pourtal. We are doing two things to resolve this:
Our coin partner, Shire Post Mint, has already started a new batch of coins to ship to Bridge. Shire Post Mint is based in the U.S., so they will not be impacted by Chinese New Year.
We’re recalling excess Magic Pourtal Coins from our international fulfillment partners to ship to Bridge.
We don’t have a firm timeline to share with you, but we’re expecting it to be early next week. Really it will all come down to which of those two options gets their coins to Bridge first. We apologize for this situation, but please know we are doing everything we can to resolve it quickly.
Additionally, there are about 500 orders in Wave 2 (orders paid after October 6, 2022) that have not started fulfillment. Wave 2 shipping will begin once Wave 1 is complete, and will also include our Retail backers. Given that Wave 2 orders also include some Magic Pourtal Coins, this impacts their start date but, hopefully, not by much.
In Canada, fulfillment has been rolling along, eh. If you have experienced an issue with your delivery, please contact [email protected].
Who do I contact about a missing/broken item from my order?
If you have received your order but need to get a replacement piece, please contact the distribution center that shipped your order; they have the replacement inventory. Include your order number, which you can find on your shipping invoice, and a photo of the damaged item, if applicable.
Direct to consumer sales of Heroes of Barcadia and HoB add-ons will begin once we complete Kickstarter fulfillment. We will provide an update here and on our social channels.
Bonus: More 3D Printing Fun
Now that many of you have had time to play Heroes of Barcadia, you are coming up with some pretty creative ideas for game storage and display, and we love to see it!
Thank you for your patience, your support and, as always, your thirst for adventure.
Again with the shipping
over 1 year ago
– Thu, Dec 22, 2022 at 12:45:20 AM
Chart of Progress
Hello again, adventurers.
Here we are with another update but with an assist from our fulfillment partner. We know that many of you are still anxiously and frustratingly waiting on your tracking information and/or your game and add ons. We also know that we told you last week that you should have that information by roughly this time. We have heard you in the comments that we keep moving the goal posts and as you’re reading this right now you’re already assuming that’s what we’re here to do again.
And for that, we apologize; this was never the fulfillment process we intended to have. We have been as transparent as we could be, based on the information provided to us from our fulfillment partner. As we move closer to the end of the year and this shipping process, we wanted to let you know how sorry we are for the twists and turns this journey has taken us all on. We also want to let our partners at Bridge speak with you for a moment about where they are with your North American orders*:
"Hail Barcadians!!
A message from the couriers guild, also known as Bridge Fulfillment and Distribution. We here at the guild wanted to share some news and a bit of information with you. Back in early October, the great and wondrous court at Rollacrit contacted us and asked us to undertake a monumental quest…immediate receipt and turn around fulfillment of a massive Kickstarter campaign in a very short amount of time. While we are a new guild in the land, Bridge Media has been fulfilling Kickstarters for close to 5 years now, our team discussed the request, built a plan and accepted the Barcadia Quest presented to us.
With the plan in motion, and the timeline extremely tight, our guild set out to conquer and overcome the task set before us. It began with a daring raid on the King’s wagon train (we had to reroute a container from China), and continued with numerous raids on a mighty dragons lair (we had to coordinate and schedule 6 truck loads of product from another holding facility), and finally we had to secure a new larger guild hall to make room for the spoils (we secured a new larger warehouse for operations).
As with all quests undertaken during the great season of the Yuletide, none of them go completely to plan, as they are fraught with perils and unforeseen dangers (shipping delays, overlapping unscheduled container deliveries, illness, staffing changes and of course holiday celebrations). As such, we have failed in some of our commitments to the court of Rollacrit. But rest assured dear Barcadians, we will prevail!!!
In a more serious light, we here at Bridge could make excuses and point fingers, but that’s not how we do business. We undertook a huge challenge of a project on top of all of our other projects for the fine team at Rollacrit, with an expectation that we could meet the difficult timeline they were asking us to. We have fallen short, and for that, I can only express my deepest apologies. Coordinating over 200 pallets of product in 7 shipments during the holiday shipping season proved to be a hefty undertaking. Our warehouse was hit with Covid in November, and the flu last week. We’ve lost a few employees who went on to other positions with other companies, however our team has maintained a consistent and constant level of fulfillment for this project that I can say I am proud of given all the circumstances.
The leadership team at Rollacrit has done their absolute best to be communicative with you, their backers, as well as maintain and manage a really tough situation, by making the last minute decision to change fulfillment houses to get you your rewards before the holiday instead of a mid-February start. They have also been the absolute best partners in this process, showing a level of respect and professionalism beyond what we could ask for during the season of joy and wonder, and for that we applaud and thank them.
For those backers who have yet to receive your rewards, know that we are working extra shifts and we hired additional season help last month to help complete this most challenging quest for Barcadia. We do thank you all for your patience and understanding. One final note on tracking, especially this time of year, as the systems are taxed and overwhelmed, you may get a tracking number and it may not update immediately, this is due to pick up times and scans into the local DC’s as they begin their journey. It may happen that you get your package before your tracking number updates.
We here at Bridge once again want to thank you all and we wish you the happiest of holidays and best wishes in the New Year.
Derek Osborne
Guild Master and COO
Bridge Media"
*Written by Derek Osborne to be shared by Rollacrit with his permission
TL;DR Shipping is continuing throughout this week, you will continue to get tracking information as it's updated, and if there's other information for us to share with you, we'll continue to do so.
As always, thank you for your support and your thirst for adventure!
ANOTHER Shipping Update
over 1 year ago
– Sun, Dec 18, 2022 at 08:32:52 PM
Chart of Progress
Greetings Heroes!
Our last update included some wording that was a little confusing and we apologize for that. So, let’s clear that up:
North America: If you completed your survey and paid your shipping charges prior to October 6, your order is slated to ship early next week, if it hasn’t already. If you completed your survey, paid your shipping charges, or pre-ordered the game after the October 6 wave one shipping cutoff, your games will be shipping once this wave has completed. This impacts ~450 people.
Additionally, there are about 250 North American backers that have not completed their survey or paid their shipping charges. These orders will not be ready to ship until your surveys are completed and you've paid your shipping charges.
UK/EU/Asia/Australia: The majority of games have been shipped from all of our warehouses.
If you still have not received your tracking information, double check your account at https://heroesofbarcadia.backerkit.com/backer/review to make sure there are no pending shipping charges or any other issues. If everything looks accurate and there are no pending charges, please reach out to [email protected] for assistance.
Additionally, there are about 220 backers outside of North America that have not completed their survey or paid their shipping charges. These orders will not be ready to ship until your surveys are completed and you've paid your shipping charges.
Thank you for your support and your thirst for adventure!
What the update?!
over 1 year ago
– Thu, Dec 15, 2022 at 01:30:15 AM
Chart of Progress
Shipping Update
NA: Our fulfillment continues to move along with around 400 orders a day going out the door! While we understand the frustration around seeing some people getting their orders ahead of your own, we've been working diligently with our partners at Bridge to make sure that everything is flowing as smoothly as it can. Our recent update from Bridge has all packages being shipped by the beginning of next week. Once they are out the door, Rollacrit and Bridge have no control over how long it takes to get to you. As a reminder, with the already heightened shipping season of the holidays upon us, it may take a bit longer for the tracking information to update.
We're doing the thing!
Please note, this timeline is only for those people who completed all the necessary steps (like filling out their survey and paying for shipping charges on time, etc), which is around 93% of our customers. If you had an issue with payment, delivery, or plum forgot to fill out your survey, don't fret. We're still working on getting those orders processed and will continue to do so until all pending orders are no more! Our Merchants of Barcadia can expect a follow up communication shortly after the holiday season to finalize delivery, as well.
Shipping in motion!
Westill have backers who have not completed their survey. If you have not received your shipping information, you may not have finished the process.
On it's way to you!
UK/EU/ASIA/AUS: The majority of games have been shipped from all of our warehouses.
If you still have not received your tracking information, double check your account at https://heroesofbarcadia.backerkit.com/backer/review to make sure there are no pending shipping charges or any other issues. Westill have backers who have not completed their survey. If you have not received your shipping information, you may not have finished the process. If everything looks accurate and there are no pending charges, please reach out to [email protected] for assistance.
CommunityofHeroes
Visit our community pages to chat with other Barcadians. Post photos of your freshly printed minifigs, invite new friends to play HoB on Roll20, or share your new favorite holiday themed Health Point recipe!
Thank you for your support and as always, your thirst for adventure!
It's a Shipping Update!
over 1 year ago
– Tue, Nov 22, 2022 at 04:12:13 AM
Shipping Progress
North America: As we have mentioned before, the majority of our orders are in North America and it will take the longest to deliver solely based on volume. We are in daily communication with our distributor as they continue preparing your orders for shipping. Some of you have already received your tracking information or your game, while our distributor estimates the remaining orders shipping by the first week of December. If you are experiencing an issue with your delivery or are missing something from your order, please email [email protected] for assistance.
UK: The majority of games have been shipped from the UK warehouse. If you still have not received your tracking information, double check your account at https://heroesofbarcadia.backerkit.com/backer/review to make sure there are no pending shipping charges or any other issues. If it all looks good or you have received your order but are missing something, please email [email protected] for additional assistance.
EU: Shipping in the EU continues. We expect the warehouse to complete shipping over the next two weeks. If you are experiencing issues with your delivery or are missing something from your order, please email [email protected] for additional assistance.
Asia: We are still waiting on confirmation from our partners that shipping has begun. Please keep an eye out for your delivery and confirmation emails.
Australia: Australia has completed shipping. If you have experienced any issues with delivery or are missing something from your order, please contact [email protected]
PAX Unplugged
Rollacrit is returning to PAX Unplugged this year! We are excited to debut Heroes of Barcadia at the show with those of you in attendance. We will have extremely limited quantities of HoB on hand for purchase, as well as other convention exclusives. Visit our website, Rollacrit.com, for full details.
What does this mean for backers?
The limited quantities we are taking to PAX Unplugged will NOT impact your games shipping to you. This is overstock we had planned for and is NOT coming from the stock for Kickstarter backers.
We had originally planned for fulfillment to our backers to have been completed by this point. In fact, we had hoped to debut Heroes of Barcadia for sale at Gen Con in August. However, our best laid plans were no match for the ongoing mess that has impacted, and continues to impact, global manufacturing and shipping.
The majority of our international hubs are well into the shipping process, if not already complete. We anticipate Asia beginning shortly and our North American backers should either have their games in hand or have their tracking information by the first week of December, when PAX Unplugged begins. We look forward to seeing any of our backers that are attending at Booth #3237!
Thank you for your support and as always, your thirst for adventure!
